One example I’ve seen are web-based performance and development reviews that are supposed to auto-populate your grants and papers. Then there is the explosion of software and web-driven admin systems that are meant to save us effort but are actually built for the benefit of the organisation rather than the individual – and are frequently out of date by the time their delayed and over-budget implementation is complete. There is only so much you gain by gaming the system and I feel that these marginal gains might be offset by the effort of achieving them. They practise producing the outputs and run internal evaluations – and then evaluations of the evaluations of the evaluations. Nor, admittedly, do universities help themselves. The reasons are obvious: the need for accountability, and also to see if excellence is being achieved, but a key issue is that many of the valued outcomes are impossible to measure, so ever more elaborate proxies and metrics are devised. My institution is always listening to try to improve things when I have asked for help, but the wider system pushes in the other direction. I certainly think that the admin burdens on UK academics are far too high, but it isn’t just the fault of the universities. I was always told that universities that hire too many administrators set up a cycle of bureaucratic catalysis, as it breeds more administration for the academics, rather than decreasing the burden. Kate Cantrell teaches creative writing and English literature at the University of Southern Queensland. I suppose, as Einstein said, it’s basic physics. This seems to me a heavy bureaucratic burden: one that is reflective, no doubt, of my own lack of e-resilience, but one that is more symptomatic of a workplace where the constant injunction is to be productive – to publish or perish, to be discoverable or die – in a system that is not only structurally boundless but where work, by extension, is potentially infinite. Even messages that can’t be delivered bounce back.Īs an early career academic, the reality is that on most days, I spend more time “doing email” than doing research. It is, in Einstein’s words, a colossal black hole from which nothing – not even light – can escape. Admin, and its panoply of pain, is the most pressing demand on my time. The above would be funny if it weren’t for the fact that reading and replying to emails has become the primary form of academic labour. If you have a moment, we’ve also included a feedback survey. It would be great if we could meet, briefly, to discuss why the mix-up occurred. “As you know, it was Open Day yesterday, and it’s come to our attention that we accidentally sent you the wrong polo shirt (men’s, extra-large). A meeting request from Alex in Outreach & Events. “Please click on the link below to register.” The link in the email doesn’t work. A date claimer for the faculty breakfast.Is it possible to arrange a phone call with you to talk through the irregularities of iambic pentameter?” I’m aiming for 100%, so hopefully I’m on the right track? I also have some questions about Shakespeare and his metrical deviations. “Just following up on the essay plan that I sent you on Sunday night. A courtesy reminder from an over-ambitious first year.Would you like to increase the quota, and if so, by how much? A second class is possible, but it will require a minimum enrolment of ten to be viable.” Can you please set a different text? Perhaps something we’ve purchased previously? Something with reusability? The Great Gatsby, perhaps?” The course in question is Australian Stories. An online order form from the campus bookshop.This morning, for example, I received five “urgent” requests before my first class (which, by the way, is a 9am tutorial): Other emails, however, are not straightforward. Some of these requests are easily resolved: a seating disruption in the refec (no action required) a book contract from a scam publisher (delete) an invite to the annual Turnitin Conference (delete and block). I wonder, in particular, if he was thinking of academia when he proposed that while the universe is finite, it has no limits.Ĭertainly, time seems to warp into something akin to jelly when 349 emails spring up overnight. Increasingly, however, I find myself staring into the electronic time suck that is my email inbox and thinking about Einstein’s theory of general relativity. I’ll admit that my knowledge of physics is largely confined to the theme song of The Big Bang Theory.
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